iTeleCenter vs 8x8

8x8 was founded in 1987 and it sticks to its legacy roots with a pretty outdated interface. Users often find the UI clunky and confusing, making it challenging to navigate between pages intuitively. This could pose problems when onboarding new team members.

With iTeleCenter, you can get a modern and highly intuitive user interface, designed to minimize the learning curve for users. We built it keeping users feedback in mind ensuring that navigating through features and managing communications is straightforward and efficient.

Did you know that your phone number might be labeled as spam likely by carriers and you wouldn’t even know it?

At iTeleCenter, we constantly monitor your phone number to see if they're flagged. If they're flagged, we immediately reach out to carriers to get your phone number(s) whitelisted.

Moreover, we also ensure your texts messages land in the inbox and not spam folder by making you a verified business. This is perfect for people who make a decent number of outbound calls and texts.

8x8 does not offer this feature.

When it comes to features like texting, 8x8 has its limitations. For growing teams, several of 8x8's unified communications features are quite restricted. For example, you can only text on direct lines. If you need to set expectations with customers about response times, there are no auto-reply options available.

With iTeleCenter, you can set up auto replies when you’re busy, out of office or after hours.

And to top it off, there's the issue of poor customer service. With 8x8's outdated interface and clunky system, many users find themselves needing support to iron out the kinks. The real kicker? It can take hours or even days to get in touch with an agent.

With iTeleCenter, you won't have to deal with those delays. Our team is always available to help you out, whether it's through email, live chat or a speedy phone call. Monday through Friday, 9AM to 5PM EST.