The top 7 business phone number apps in 2024

2. Google Voice

Google Voice is a popular choice among small businesses looking for a free business phone number app. This VoIP business phone number app integrates seamlessly with other Google services, providing a straightforward and effective communication solution.

Best features

• Free business phone number: You get a free business phone number with Google voice’s basic plan. It is a viable option for startups, small businesses, and solopreneurs.

• Voicemail transcription: With this app, you can easily transcribe voicemails and send them to your email, similar to iTeleCenter.

• Call forwarding: It helps you forward calls to multiple devices, ensuring you never miss an important call.

• Integration with Google Workspace: It is perhaps one of the most attractive features for businesses using Google Workspace. Google Voice integrates seamlessly with other Google apps like Gmail, Google Calendar, and Google Meet.

• Customizable greetings: Improve your caller experience by setting up customized greetings for different callers with this app.

Limitations

• Google Voice offers limited features as compared to other business phone systems like iTeleCenter. It lacks advanced features like call recording, detailed analytics, and third-party CRM integration besides Google Workspace.

• You have to endure an additional expense of $6 per month, since you cannot use Google Voice without having a Google Workspace subscription.

• Its customer support is primarily through online forums, which is less responsive and less helpful compared to direct customer service in times of emergency.

• International calling rates with this app are generally higher compared to other VoIP providers, which may be a concern for businesses with global clients.

Pricing plans

Google Voice offers a free plan with basic features.

The paid plans, starting at $10 per user per month, include additional features such as advanced reporting, support, and more comprehensive call management options.

The Standard pricing plan costs $20 per user per month and the Premier pricing plan stands at $30 per user per month, which provides additional features.

3. Grasshopper

Grasshopper offers a simple yet powerful business phone system solution for small businesses and entrepreneurs. Known for its ease of use, Grasshopper helps businesses maintain a professional image without the need for complex systems.

Best features

• Multiple extensions: With the Grasshopper app, you can set up multiple extensions for different team members and departments.

• Voicemail to email: Transcribe your voicemails into readable texts and get them sent to emails to avoid having to listen to them. It ensures you never miss an important message.

• Call forwarding: Forward calls to your mobile phone, landline, or other devices, so you can take calls anywhere.

• Business texting services: Send and receive text messages from your Grasshopper number, enhancing communication flexibility.

• Virtual fax: Send and receive faxes online, eliminating the need for a physical fax machine.

Limitations

• Grasshopper doesn’t offer as many advanced features as some other VoIP business phone systems, such as video conferencing or CRM integration.

• Businesses with international clients may not find Grasshopper as attractive as other providers since its international calling rates can be higher in comparison.

• Grasshopper has limited integration options with third-party software, which can be a disadvantage for businesses looking to integrate their phone system with their CRM or other tools.

Pricing plans

Grasshopper offers three pricing plans:

• Solo ($29 per month for 1 number and 3 extensions),
• Partner ($49 per month for 3 numbers and 6 extensions)
• Small Business ($89 per month for 5 numbers and unlimited extensions).

4. Ooma

Ooma is another strong contender in the VoIP business phone systems market, providing reliable and feature-rich services. It’s particularly well-suited for small businesses looking for an affordable and scalable solution.

Best features

• HD voice quality: Ooma offers high-definition voice quality, ensuring clear and professional communication.

• Virtual receptionist: This feature helps you with automated call handling with customizable greetings and routing options.

• Voicemail to email: Receive voicemail transcriptions via email for quick and easy access.

• Scalable solutions: Easily add lines and extensions as your business grows, making Ooma a flexible choice.

Limitations

• Some users have reported occasional connectivity issues, which can be a major limitation for a business phone number app.

• The mobile app has been noted to have occasional bugs that can disrupt service.

• Ooma lacks extensive CRM integrations, which can be a disadvantage for businesses that rely heavily on CRM systems.

Pricing plans

Ooma Office Essentials plan starts at $19.95 per user per month, which includes essential features.

The Ooma Office Pro plan, at $24.95 per user per month, adds more advanced features like call recording and a desktop app.

The Ooma Office Pro Plus plan with even more advanced features and increased volume of text messages costs the users $29.95 per user per month

5. OpenPhone

OpenPhone stands out for its modern and intuitive interface, making it a favourite among startups and small businesses. This VoIP business phone number app offers a range of features that cater to the needs of growing businesses.

Best features

• Multiple numbers: Easily get multiple phone numbers for different departments or team members with OpenPhone.

• Shared inboxes: This feature helps your team members collaborate on conversations, ensuring no message goes unanswered.

• CRM integration: OpenPhone easily integrates with popular CRM systems like HubSpot, Salesforce, and Pipedrive, streamlining customer relationship management.

• Business texting services: Send and receive text messages from your business phone number.

• Customizable caller ID: Display your business name or number, even when calling from your personal device.

Limitations

OpenPhone is relatively new, so it may lack some advanced features and integrations offered by more established VoIP service providers. Some users have also reported issues with call quality and occasional delays in message delivery.

Pricing plans

OpenPhone offers a straightforward pricing structure,

• The Starter plan starts at $19 per user per month. It includes most of the core features.
  
• The Business plan starts at $33 per user per month and adds advanced features like CRM integrations and call analytics.
  
• For larger organizations with complex requirements, OpenPhone has the Enterprise plan which can be customized based on their needs.

6. Nextiva

Nextiva is a comprehensive business phone system app that provides versatile solutions suitable for businesses of all sizes.

Best features

• Advanced call management: Nextiva supports advanced call management features such as call routing, call queuing, and automated attendants.

• Video conferencing: It supports integrated video conferencing capabilities for seamless virtual meetings.

• Mobile app: Manage calls and messages on the go with the Nextiva mobile app.

• CRM integration: Nextiva’s built-in CRM system helps manage customer interactions effectively, and it also integrates with popular CRMs like Salesforce and HubSpot.

• Analytics and reporting: Detailed call analytics and reporting tools provide insights into call performance and customer interactions.

Limitations

• Nextiva’s pricing can be on the higher side, especially for small businesses or startups.

• Additionally, some users may find the extensive feature set overwhelming.

• There have also been reports of occasional call quality issues.

Pricing plans

Nextiva’s pricing starts at $25.95 per user per month for the Essential plan, which includes basic features.

The Professional plan, at $30.95 per user per month, adds more advanced features.

The Enterprise plan, at $40.95 per user per month, offers the most comprehensive set of tools.

7. Line2

Line2 offers a simple and affordable business phone number app, making it a popular choice for freelancers, startups, and small businesses. It provides essential features without the complexity of more advanced systems.

Best features

• Second phone number: Easily add a second phone number to your existing mobile device with the Line2 second phone number app.

• Call forwarding: You can easily forward calls to any device, ensuring you stay connected.

• Business texting services: Send and receive SMS and MMS text messages from your Line2 number.

Limitations

Line2 lacks some of the more advanced features and integrations found in other VoIP business phone systems. It’s best suited for businesses with simpler communication needs.

Additionally, some users have reported issues with the reliability of the mobile app and call quality.

Pricing plans

Line2 offers two main pricing plans:

• Standard (9.99 per month)
• Pro ($25.99 per month).