Best Google Voice alternatives

Okay, we’re assuming you’re looking to break up with Google Voice and are out here searching for alternatives. If yes, then you have come to the right place.

Google Voice VoIP is a popular VoIP service provider that some small businesses and entrepreneurs businesses often use for managing calls, texts, and voicemails. It allows businesses to set up a virtual phone system using their existing devices without needing a physical phone line. 

Whether it’s for answering customer inquiries, managing internal team calls,  handling support, etc. Google Voice has been a decent choice for small and medium-sized businesses. 

But here’s the thing: it might not be the best fit for every business.

 If your company is looking to scale or requires some nice business related features, Google Voice for Business might not be the most suitable cloud based phone system out there. Some limitations push businesses like yours to look for Google Voice competitors that offer better flexibility, features, and pricing. 

To help you make an informed decision here, we set out to look for the best Google Voice alternatives that offer better features but don’t come with so many limitations.

Before we jump to the best alternatives to Google Voice for Business, let’s have a look at some of the significant limitations posed by the popular cloud-based phone system. 

Why should you consider a Google Voice alternative?

International calling is quite pricey

Does your business have clients/customers outside of the U.S. or Canada? If yes, Google Voice can burn a hole in your wallet. Their international rates aren’t exactly the cheapest. You should consider looking for alternatives to Google Voice when making global calls to save on budget.

Lacks some advanced business phone features

Using a CRM software other than the Google ecosystem? Or looking for advanced business phone system features like call analytics, toll free numbers, vanity numbers, etc.? If yes, you must start looking in a direction different from Google Voice.  

Customer support isn’t almost non-existent 

Let’s be real—sometimes Google Voice support is pretty much non-existent. Should you face any issues with its services, you might find yourself clueless about how to reach out for help. Its alternatives like iTeleCenter have top-notch customer service that’s there when you need it.

Available in only select international locations

Google Voice is available in a few international locations outside the U.S. and Canada. So, if you’re looking to go global or expand to different locations, you might want to look for other options out there.

Limited scalability

As your business grows, you’ll need a VoIP service that can grow with you. Google Voice can feel a bit limiting if you need multiple phone lines or more complex systems like multi level IVR (Interactive Voice Response). That’s where other providers like iTeleCenter and Ooma come in.

Limited pricing flexibility

While the Google Voice pricing plans are budget-friendly, they also come with fewer features. Some of the alternatives out there, like iTeleCenter, Ooma and Grasshopper, offer more features for just a bit more money—making them a better deal overall.

If you resonate with any of these limitations and are looking for the best Google Voice alternatives, we have got you covered. 

7 best Google Voice alternatives

iTeleCenter

iTeleCenter is an easy-to-use virtual phone system built with small businesses in mind. It’s a perfect alternative to Google Voice if you’re looking for something with advanced business phone system features, that is easy to set up and won’t require a ton of technical know-how. (Oh, and it’s easy on your pockets as well)

Key features

• Spam monitoring – With this feature, you can easily manage your phone number reputation and keep it whitelisted. If your phone number gets flagged as spam, iTeleCenter’s professional remediation service helps you get it delisted.
• Toll-free and vanity numbers – Expand your business nationwide with toll free numbers, or get easy to recall vanity numbers.
• Easy number porting – Port your number from any VoIP service provider to iTeleCenter with ease while enjoying uninterrupted service even when the porting process is ongoing.
• Great customer service – iTeleCenter is known for its great customer service. Its professional concierge is there with you throughout the journey, be it during number porting, app setup or upgrade.
• Virtual receptionist – Attend your prospect callers outside business hours and never miss a sale again with the virtual receptionist feature. It’s like having a receptionist 24/7 that Create custom messages, direct callers, track and monitor calls, take messages, and more.
• Voicemail transcription – Listening to voicemails can take a while and can be quite tiring, we get it. Transcribe your voicemails into readable texts so you can read them at your convenience instead of listening to them.

And much more. Learn about iTeleCenter’s advanced features.

Limitations

• iTeleCenter doesn’t integrate with CRM or third-party applications. If your business relies on third-party applications or CRM tools, iTeleCenter might not be the best option for you. 
• It doesn’t support the international calling option. Therefore, it wouldn’t be suitable for businesses targeting customers or having employees outside the U.S. and Canada.   

Pricing plans

iTeleCenter offers several pricing plans:

• Starting at $19.95 per month, the Basic plan includes one toll-free or local number, 1,000 minutes, and essential features. 

• The Pro plan costs $39.95 per month. 

• With the tailored Enterprise plan, larger organizations can enjoy custom pricing and additional benefits.

RingCentral

RingCentral is an all-in-one communication platform. It’s a great Google Voice alternative for businesses that need a powerful VoIP system with extras like team collaboration tools, advanced call analytics, etc.

Key features

• RingCentral offers voice, video, and messaging features, making it easy for businesses to manage all communications from one place.

• The platform provides team collaboration tools like document sharing and task management, helping teams stay organized and productive.

• Unlimited calling is included within the U.S. and Canada, making it a cost-effective option for businesses that handle a lot of calls.

• RingCentral includes advanced call analytics and reporting, which helps businesses monitor call performance and optimize their communication strategies.

• The platform integrates with over 200 popular business apps, including Salesforce, Microsoft Teams, and Google Workspace, making it easy to connect with the tools you already use.

Limitations

• RingCentral’s wide range of features may be overwhelming for smaller businesses that don’t need such extensive functionality.
• The pricing can get expensive as you add more users and advanced features to your plan. They have a lot of add ons. It can add up $$ quickly.

Pricing plans

• The Core plan starts at $30/user/month
• The Advanced plan costs $35/user/month
• The Ultra plan costs $45/user/month

OpenPhone

OpenPhone is a modern business phone system designed for small teams and startups. Its simplicity and affordable pricing make it a popular choice for those looking to streamline their communication.

Key features

• OpenPhone allows businesses to share phone numbers among multiple team members, which is helpful for collaborative work environments.

• It provides unlimited calling and texting within the U.S. and Canada, making it a budget-friendly option for local communications.

• It offers simple call routing features, so businesses can easily forward calls to the right person or department.

• The system includes voicemail transcription, so you can read your voicemails instead of listening to them.

• It integrates with tools like Slack and Zapier, allowing teams to automate workflows and improve productivity.

Limitations

• OpenPhone’s starter plans lack some advanced features such as detailed call analytics and multi-level IVR.

• The international calling options are limited compared to other providers, so it may not be the best fit for companies with global operations.

• Openphone’s customer support has been reported to be a little slow in high-demand periods.

Pricing plans

• The Starter plan costs $19 per user per month. 

• The Business plan starts at $33 per user per month and comes with features like CRM integrations and call analytics.

• Choose the Enterprise plan for customized pricing and features.

Nextiva

Nextiva is a powerful VoIP service that offers a full suite of communication tools and is a great option for businesses that need advanced call management and team collaboration features.

Key features

• Nextiva includes unlimited calling within the U.S. and Canada, making it a great option for businesses with high call volumes.
• The service provides voicemail-to-email functionality, so you can receive your voicemail messages directly in your inbox as audio files.
• Nextiva’s CRM integration allows you to track and manage customer interactions, improving your ability to provide personalized customer service.
• Call management features, such as call forwarding, call recording, and call queues, help businesses handle calls more efficiently.
• They offer team messaging and video conferencing, making it easy to collaborate with remote team members or clients.

Limitations

• Nextiva’s wide range of features can be overwhelming for smaller businesses that don’t need all the extra tools.
• The user interface might be a bit complicated for new users, especially for those without technical expertise.

Pricing plans

• Essential plan with basic features starts at $25.95 per user per month. 

• The Professional plan comes with advanced features and costs $30.95 per user per month.

• The Enterprise plan is priced at $40.95 per user per month.

Ooma

Ooma is perfect for small businesses looking for an affordable VoIP service that’s easy to set up and use.

Key features

• Ooma offers unlimited calling within the U.S., Canada, and Mexico, which is great for businesses that frequently make calls across North America.
• The service provides a virtual receptionist, allowing businesses to handle incoming calls professionally and direct callers to the right department.
• Ooma includes call-blocking features, helping to prevent unwanted spam calls.
• Ooma also offers business texting, which allows you to communicate with clients via SMS, similar to Google Voice.

Limitations:

• Ooma lacks some of the more advanced features, such as call analytics and detailed reporting, that larger businesses may require.

• The international calling options are more limited compared to other providers, making it less ideal for businesses with global operations.

Pricing Plans:

• The Ooma Office Essentials plan starts at $19.95 per user per month. 

• The Ooma Office Pro plan costs $24.95 per user per month.

• The Ooma Office Pro Plus plan loaded with more advanced features is priced at $29.95 per user per month.

Grasshopper

Grasshopper is a simple, easy-to-use phone system that’s great for entrepreneurs or small teams that don’t need too many fancy features.

Key features

• Imagine how easy it would be for your customers to connect to specific departments or team members, if they had specified phone extensions. With Grasshopper, it is possible to set up extensions for different departments or team members.
• Grasshopper provides unlimited calling and texting within the U.S. and Canada, which is ideal for businesses that need to communicate frequently.
• Grasshopper’s mobile app lets you manage calls, voicemails, and texts on the go, ensuring that you never miss a business call.

Limitations:

• Grasshopper doesn’t offer video conferencing or advanced call analytics, which may be necessary for larger teams or businesses.
• The service is limited to U.S. and Canadian phone numbers.

Pricing plans

Grasshopper offers three pricing plans: 

• The Solo plan is priced at $29 per month. 
• The Partner plan costs $49 per month.
• The Small Business plan is priced at $89 per month.

Zoom Phone

Zoom Phone is part of the larger Zoom platform, so if your team is already using Zoom for video calls, this can be a perfect addition to your setup.

Key Features:

• Zoom Phone gives you unlimited calls within the U.S. and Canada, so it’s perfect if your business mainly operates in those regions. 
• It works seamlessly with Zoom Meetings and Zoom Rooms, you can easily switch between voice calls and video meetings whenever you need.
• The platform supports toll-free and vanity numbers, allowing businesses to get a professional phone number that stands out.
• Advanced call management features, such as call queuing, IVR (Interactive Voice Response), and call recording, make Zoom Phone a powerful tool for businesses that need robust call handling.

Limitations:

• Zoom Phone’s pricing can be on the higher side for smaller businesses, especially if you need multiple users or advanced features.
• Some features, such as multi-level IVR, are only available with higher-tier plans, which may not be cost-effective for small teams.

Pricing Plans:

Zoom Phone’s basic plan starts at $10 per user per month, offering essential features. For businesses that need more advanced call management tools, pricing starts at $20 per user per month.

Get started with the best Google Voice alternative

At the end of the day, while Google Voice works well for certain businesses, it’s clear that there are plenty of alternatives offering more features, better pricing, and scalability.

Whether you’re looking for something loaded with features like iTeleCenter, or something simple like Grasshopper, there’s a Google Voice equivalent or better that’s perfect for your business needs.

Frequently asked questions