Best VoIP Providers in Canada

VoIP offers a suite of features for your communication requirements at costs far lower than traditional phone lines. Whether you are looking for a solution for your business or residential purposes, VoIP is a clear winner over traditional phone lines. 

But, with so many options available  in the market claiming to be the best VoIP service providers in Canada, which one should you go for? 

Don’t you worry now!  We researched the top VoIP service providers in Canada so you don’t have to spend hours. Read on to find answers to all your queries related to VoIP providers in Canada.

So, what is VoIP?

VoIP (Voice over Internet Protocol) uses your internet connection to help you make and receive phone calls. And not just phone calls, VoIP also supports advanced features like call forwarding, voicemail-to-email, and even video conferencing, making it ideal for businesses and households alike.

How to select the best VoIP provider in Canada?

VoIP service providers boast of several features. However, you may not need all of them. You should go for the one that supports all the features you need and fits within your budget. Below are some criteria that should help you shortlist the best VoIP in Canada:

• Call quality: Dropped calls or poor call quality can be a big deal breaker for businesses. Imagine facing call drops while you are on the call with a customer/client, trying to close a deal. A strong network coverage in your area would ensure that you get smooth call quality from your VoIP service provider. Therefore, read about the reviews on call quality before you zero down on a VoIP service provider in Canada. 

• Features: Think about what you need, be it voicemail, call recording, or video conferencing. The best VoIP in Canada should have features that YOU need, especially if you are looking for VoIP service providers for international calling.

• Customer Support: Great customer service is crucial for smooth business operations. Check if your provider offers reliable support, whether it’s for technical issues or general inquiries. Imagine you are in the middle of a technical issue. The last thing you would want is to get automated replies from a chatbot or wait days/weeks for assistance. 

• Pricing: Pricing should be one of your topmost criteria while selecting a VoIP provider in Canada. Some Canadian VoIP providers offer free trials or affordable packages with plenty of features, while others may have premium features with higher price tags.

• Scalability: If you’re running a business, choose a provider that can help your growth. Business VoIP providers Canada often offers scalable solutions to support your business as it expands.

A brief comparison – best VoIP providers in Canada

Canadian VoIP Provider Name	Starting Monthly Price	Unlimited Calling (U.S./Canada)	Unlimited SMS/MMS (U.S./Canada	Additional Phone Numbers
iTeleCenter	$19.95	Yes	Yes	$5 per number
Nextiva	$25	Yes	Yes	Variable costs
RingCentral	$20	Yes (with limited toll-free minutes)	Limited messages	$4.99 per number
Ooma	$19.95	Yes	Yes (with upgrade)	$9.95 per number
Dialpad	$15	Yes	Yes (for U.S. and Canadian customers only)	Contact for details
CallHippo	$18	No	No	Variable costs
8×8	Contact for details	Yes	No	Contact for details
Net2Phone	$22	Yes	Yes	Variable costs

Top VoIP providers in Canada in 2024

Now that we have had a look at the comparison in brief, let’s dive into the top VoIP providers in Canada for 2024. Each provider offers unique features, pricing plans, and limitations that cater to different needs.

iTeleCenter

Key features

• Advanced call handling – Make your business look more professional with call handling features like automatic call distribution, recorded hotlines, call forwarding, etc. You also get access to important call metrics that help you with your team’s productivity and performance.
• Voicemail to email: With iTeleCenter’s voicemail-to-email feature you won’t need to sit through and listen to all your voicemails. This feature converts your voicemails into readable emails, so you can read them at your convenience. 
• Customer support – There could be several instances when you might need immediate support while using a business phone system, and a delayed support could cost your business. With iTeleCenter, the professional concierge is always at your assistance, just a call, text or email away. 
• SMS and MMS texting: Texting comes with additional features like images, audio, etc., that adds more personality to your messages. Send and receive text messages from any device using your business phone number.
• Spam monitoring – Businesses often get marked ‘spam likely’ by carriers. Want to avoid that? Monitor your business phone number’s reputation and get notified when it has been flagged as spam. If flagged as spam, seek immediate help to delist your numbers.

Limitations

• While great for local and U.S. calls, their international calling rates can be higher compared to some competitors.
• Integration with third-party CRM applications isn’t supported.

Pricing:

• Basic plan starts at $19.95 per month. 

• The Pro plan costs $39.95 per month. 

• For customized features and pricing, iTeleCenter has the Enterprise plan for larger organizations. 

Visit iTeleCenter Pricing page for more info.

Nextiva

Key features

• Nextiva is a popular business phone system known to provide integrated communication solutions like video conferencing, messaging, team collaboration tools, and more.
• Call handling features like call forwarding, auto-attendant, and call recording allow your business to manage a large number of calls more effectively.
• The mobile and desktop applications allow users to manage calls, messages, and video meetings from anywhere, ensuring seamless connectivity across multiple devices.
• Nextiva easily integrates with CRM systems like Salesforce, HubSpot, and Zoho. 
• With Nextiva’s proprietary NextOS platform, you can gather detailed analytics and insights into business communications, and make data-driven decisions.

Limitations

• Have a limited budget, but need advanced business phone system features? Nextiva’s advanced plans that offer features you may require can be costly for you. 
• The initial setup process could be a little overwhelming for you owing to the platform’s extensive range of features. 
• Some users have reported service disruptions, which can affect the quality and reliability of communications during critical business hours.
• Nextiva’s international calling options are not as competitive compared to other providers that focus heavily on global communication.

Pricing

• Nextiva’s Digital plan costs $25 per user per month. 

• The Core plan starts at $35 per user per month.

• Its Engage and Power Suite plans start at $50 and $75 respectively.

RingCentral

Key features

• RingCentral includes high-quality video conferencing options, making it suitable for remote teams.

• Integrated text messaging allows team members to communicate effectively within the platform.

• Advanced call handling features like call screening and call recording enhance the user’s control over calls.

Limitations

• RingCentral supports limited characters (160) while sending multiple-segment alphanumeric messages. If you send a message with more than 160 characters, you will be billed for two segments.

• While offering extensive features, the higher tier plans  can become quite expensive for small businesses.

• Some users find the interface overwhelming due to the platform’s complexity.

Pricing

• The Core plan starts at $30/user/month

• The Advanced plan costs $35/user/month

• The Ultra plan costs $45/user/month

Ooma

Key features

• Ooma provides advanced call-blocking features that filter out unwanted calls and reduce spam, enhancing user experience.

• Ooma is a well known name in the home security systems space. It allows their users to monitor their property through the app. 

• Their mobile app lets you manage calls, check voicemails, and even use a personal assistant, so you can stay connected no matter where you are.

• It uses HD Voice technology to improve call clarity and quality.

• Users can connect multiple devices to the Ooma system, allowing for flexibility in how and where they make calls.

Limitations

• Some customers have found the initial setup process confusing, particularly when configuring advanced features.

• Its international calling plans may not be as extensive or competitive as some dedicated international VoIP providers.

• Users have reported mixed experiences with customer service, citing long wait times for support during peak hours.

Pricing

• Basic Plan: $19.95/month

• Ooma Office Plan: $24.95/month per user

• Ooma Office Pro Plan: $29.95/month per user

Dialpad

Key features

• Dialpad offers real-time AI-powered transcriptions during calls, helping users capture important information without manual note-taking.

• The platform easily integrates with various CRM systems, allowing for streamlined communication and improved sales processes.

• Users benefit from in-depth analytics that track call performance, helping teams improve their communication strategies.

• The Dialpad mobile app lets users manage calls and messages on the go. 

Limitations

• Some users have reported that the platform can be complex to navigate, especially for those unfamiliar with advanced VoIP features.

• Many advanced features come at a premium, which can be a pain for small businesses looking for budget-friendly options.

• Users have experienced variable call quality, particularly when using the service in areas with poor internet connectivity.

Pricing

• Standard plan: $15/month per user

• Pro plan: $25/month per user

• Enterprise plan: Contact for pricing

CallHippo

Key features

• CallHippo offers local numbers from various countries, making it easy for businesses to establish a presence in international markets.

• The platform provides detailed call analytics that helps users understand call patterns and performance.

• CallHippo includes multi-level IVR (Interactive Voice Response) systems, enhancing customer service by directing calls efficiently.

• Users can set up custom call routing rules based on time of day or caller type, improving response times.

• Features like shared inboxes and team messaging facilitate collaboration among team members.

Limitations

• Some users have reported that getting help from customer support can take a while, which can be frustrating when you’re stuck with an urgent problem.

•  A few users find the interface less intuitive, which can complicate usage for new users.

• Users have reported issues with call quality, particularly during peak usage times.

Pricing

• Starter Plan: $18/month per user

• Professional Plan: $30/month per user

• Ultimate Plan: $42/month per user

8×8

Key features

• 8×8 offers unlimited voice and video calls, which is perfect for businesses looking for all-in-one communication solutions.
• The platform includes team messaging features that enhance collaboration and streamline communication.
• It is designed with call centres in mind, 8×8 offers features like call monitoring and reporting for effective management.
• 8×8 integrates with various business applications, allowing for a seamless experience across tools.
• Users benefit from competitive rates for international calls, making it a good option for global businesses.

Limitations

• While starting plans are competitive, users seeking advanced features may find the pricing to be on the higher end.
• Some users have expressed that the user interface can be complex and not as user-friendly as they would like. 
• Users have reported experiencing service disruptions that can impact the business’s reputation. 

Pricing 

• They have several plans based on features. You need to contact them for details.

Net2Phone

Key Features:

• Users can access services through both mobile and desktop applications, ensuring flexibility in usage.

• Many users praise the straightforward setup process, making it accessible for various business sizes.

• Net2phone offers advanced call routing and forwarding features meant to handle large volumes of calls and improve team productivity.

• Net2Phone offers flexible pricing plans that cater to different business needs and budgets.

Limitations:

• Compared to larger competitors, some users feel that Net2Phone lacks advanced features like comprehensive call analytics.

• A few customers have reported challenges with customer support responsiveness. So, if you are looking for quick resolutions, Net2phone might let you down at occasions. 

Pricing

• Essential plan: $22.99/month per user
• Professional plan: $27.99/month per user
• Enterprise plan: Contact for specific business needs.

Choosing the right VoIP provider can make a significant difference in your communication experience. With various options available, including business VoIP providers in Canada and those suitable for personal use, there’s something for everyone. By considering factors like pricing, call quality, and features, you can find the best Canadian VoIP provider that meets your needs.

Frequently asked questions